Store Policies

 The Accessories Plug — Store Policies

Please review our policies before placing your order. By placing an order with The Accessories Plug, you agree to the following terms.

Ordering & Reservations

Customers can browse our website to view available products, prices, styles, and phone models.

To place an order, send us a screenshot of the item(s) you would like via WhatsApp or Instagram. We will confirm availability and assist you with completing your order.

Customers are responsible for selecting the correct phone model, product, color, size, and compatibility before confirming an order.

Items may be held for a maximum of 24 hours. After 24 hours, uncompleted orders will be released and the items may be sold to another customer.

Payment

We accept Cash on Delivery (COD) and Bank Transfer.

For Cash on Delivery, please have your payment ready when your bearer arrives. Having the correct amount whenever possible is appreciated.

For Bank Transfer, payment must be reflected in our bank account and verified before an order is considered paid and processed. Customers must also send their payment receipt via WhatsApp or Instagram.

Delivery

Orders confirmed by 11:00 AM are eligible for same-day delivery. Orders confirmed after 11:00 AM will generally be scheduled for the next available delivery day.

For bank-transfer orders, the 11:00 AM cutoff is based on the time the payment reflects in our account, not the time the transfer or receipt was sent.

Same-day delivery is subject to product availability, location, and bearer availability.

Customers must provide accurate contact and delivery information.

Your Bearer

Customers will receive the phone number of the bearer assigned to their delivery.

Please keep your phone available on the day of delivery, as your bearer may contact you when necessary.

If your bearer contacts you at the time of delivery and you cannot be reached, your order may be cancelled.

If you still want the items after cancellation, you will need to contact us to place a new order, subject to availability.

Exchanges & Refunds

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS.

An exchange will only be considered if the product is damaged, defective, or incorrect due to an error by The Accessories Plug.

The issue must be reported within 24 hours of receiving the product. Please contact us via WhatsApp or Instagram and provide clear photos or videos showing the issue.

Once the issue has been verified, we will exchange the item for the same product.

If the replacement item is unavailable, a refund will be issued via bank transfer only.

Issues reported after 24 hours will not qualify for an exchange or refund.

Customer Selection & Product Compatibility

We do not offer exchanges or refunds for:

• Change of mind

• Incorrect phone model or size selected by the customer

• Wrong color or style selected by the customer

• Incompatible products caused by incorrect selection

• Improper installation or use

• Accidental damage after delivery

• Normal wear and tear

Please verify your exact device model and compatibility before placing your order.

Product Availability

All products are subject to availability.

Our website is updated at the end of each business day to reflect current stock. However, availability can change throughout the day, and an item appearing on the website does not guarantee that it will still be available when your order is confirmed.

We will notify you if there is an availability issue with your order.

Product Appearance

We make every effort to represent our products accurately. However, colors may vary slightly due to photography, lighting, screen settings, or minor manufacturing differences.

Minor variations are not considered defects.

Privacy

Information provided when placing an order is used to process your order, communicate with you, and arrange delivery.

Your name, telephone number, delivery location, and necessary delivery instructions may be shared with your assigned bearer solely for the purpose of completing your delivery.

Banking information provided for an approved refund will only be used to process that refund.

Before You Order

Browse Website → Choose Your Item → Send Us a Screenshot → Confirm Your Order → Choose Payment Method → Receive Your Delivery Details

11 AM Cutoff | 24-Hour Item Hold | Cash on Delivery Available | No Returns | 24-Hour Exchange Window

By placing an order with The Accessories Plug, you acknowledge that you have read and agreed to these policies.

The Accessories Plug
Your phone’s new favorite plug.