FAQ

1. Where are you located?

We are an online-based business in Jamaica. We offer delivery, shipping, and pickup at UTech Papine Campus.

2. How do I place an order?

Browse our website to view our available products, prices, and styles. Once you find something you like, send us a screenshot via WhatsApp or Instagram to place your order.

3. How do I know if an item is available for my phone?

The available phone models are listed under each design on our website. Please make sure you select the correct model before ordering.

4. Where can I find the prices?

Prices are listed directly below each design on our website, so you can view the cost before placing your order.

5. Can I order multiple items?

Yes! Send us screenshots of the items you’d like, and we’ll assist you with your order.

6. Do you offer delivery?

Yes! We offer delivery in Portmore, Kingston, and St. Andrew. Delivery fees vary depending on your location.

7. Do you offer pickup?

Yes! Pickup is available at UTech Papine Campus.

8. Do you ship to other areas?

Yes! We offer shipping through Knutsford and Zipmail.

9. What payment methods do you accept?

We accept bank transfers and cash for delivery or pickup.

10. Is everything on the website available?

Our website is updated at the end of each business day to reflect current stock. However, availability can change throughout the day, so please contact us to confirm an item before ordering.

11. Can I change or cancel my order?

Please contact us as soon as possible if you need to make a change. Changes or cancellations may not be possible once your order has been processed.

12. Do you accept returns or exchanges?

All sales are final. Returns or exchanges are not accepted for reasons such as choosing the wrong phone model, changing your mind, or ordering incorrectly. If there is an issue caused by us, please contact us as soon as possible so we can assist.

13. How can I contact you?

📱 WhatsApp: 876-804-1564
📸 Instagram: @the.accessories.plug_
🕚 Business Hours: 11 AM–6 PM